Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your order if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
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Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods please inform us within seven days of receipt of the goods and return with seals intact for a full refund .
Eco Friendly Products carry a 14 day Warranty and must be returned within 21days
Sorry we are unable to refund return postage costs
Delivery Information
Delivery charge is £3.80 per order
Limited Time offer UK Delivery charge cut from £3.80 to only £2.50 per order no matter how many items you purchase
The speed of delivery depends on the item ordered. Most items are d1spatched within 3 working days, although many are dispatched the same day as ordered .
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
